So I know it isn't good to complain but with all the things that went wrong on Mox and my trip home back in October, I thought writing a letter was the least I could do. I wasn't sure if I would get anything back from it but it wouldn't hurt to try. I ended up sending a three page complaint to Delta/Northwest.
Well we got a letter in the mail and Delta/Northwest had reimbursed us over 3/4 of the ticket price! It was such a wonderful surprise. I got the advice to write a letter from Steve and Jan because they had an experience where they wrote a letter and got a positive response. So I'll just forward on their advice. It doesn't hurt to write, and in our case it worked out positively.
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